FAQ

FAQ Title in bubble letters- Cheryl Creations

PAYMENT

 We accept American Express, Apple Pay, Mastercard, Google Pay, Discover, Store Gift cards, Paypal, and Visa.

 

PROMO CODES

 

  • Certain items are excluded from certain promo codes
  • Codes may not be applied after an order is processed
  • Only one promo code may be applied per order

 

SHIPPING

We will try our best to process and ship your order the day it's received. We will email you when the order is shipped.

For more shipping information click here

 

WEBSITE ORDERS

Online orders are processed Monday through Friday, orders placed between 5pm Friday thru midnight Sunday won't be processed until the following Monday. On occasion, an order may be placed on hold. In that event, we will contact you for any other information we need to ship the order.

 

SALES TAX

Sales tax will be charged when taxable items are purchased.

 

RETURNS

If you are not satisfied with your purchase, please follow our guidelines for returns:

Please fill out a return form within 10 days of receiving your shipment:

CLICK HERE TO FILL OUT A RETURN FORM

Please be advised that if we do not receive a return form within 10 days of an orders delivery date, the order will no longer be accepted for refunds and will be eligible for store credit, within 20 days of your orders delivery date.

  • Make sure your order is eligible for returns
  • All returns must be postmarked within 10 days of delivery. Returns sent after this time will no longer be accepted for refunds and will be eligible for store credit within 20 days of your orders delivery date.
  • Swimwear can be returned for store credit only.
  • The merchandise must be in its original condition and unworn.
  • We do not refund shipping charges.
  • We do not accept returns/exchanges on undergarments, and bodysuits.
  • We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.

Any items that do not meet to the above guidelines are not returnable. They will be returned to you at your expense.

After you submit a return form, you will receive an email, with an address to ship your return.

Please allow 3-5 business days from when we recieve your return/exchange to be processed.  

Please check out our returns page for all return information. 

 

WHOLESALE

Please click here for all wholesale information.

 

WHAT COUNTRIES INTERNATIONALLY DO WE SHIP TO?

We Ship Worldwide! However, we do reserve the right to cancel and refund any order that is deemed potentially fraudulent by our payment system. WE ARE NOT RESPONSIBLE FOR INTERNATIONAL CUSTOMS CHARGES.

 

CAN I GET MY ORDER STATUS ONLINE?

If you created an account you will have access to your order, order history, shipments, refunds and address book. If you have questions regarding sales, orders, shipments or returns, you can always contact us at info@cherylcreations.com

 

NOT SURE WHAT SIZE TO CHOOSE?

All our size charts are available on the bottom of our product pages

 

WHERE IS OUR CLOTHING MADE?

All of our clothing is made by hand in our NYC factory. We strongly believe in employing local people and keeping all of our production in the USA. Although many clothing companies have found lower cost labor in places like China, we believe in hand made, and supporting our local communities and economy.

 

YOU RECEIVED A DAMAGED OR INCORRECT ITEM

If your item is defective, damaged or incorrect, please contact us via email within 3 business days of receiving the item. We will mail you a shipping  label for returning the item. When we receive your item we will send you a replacement if available, if not issue a full refund.


CAN I ORDER BY PHONE?

Yes!, Please call us at 212-947-4141 to place an order by phone.